It hasn’t been the smoothest of weeks over here. I’ve been impatiently waiting for my invitation letter from China. That’s right I’m moving to China. Wuxi to be exact. In fact I should be there right now. But before I can leave I need to get my affairs in order.
I bought my ticket from Air China a little over a month ago once I was offered the position. The plan was to leave on January 26. That should be plenty of time do everything. My employer needed an FBI background I that he could bring to the Chinese authorities to prove I’m not criminal. I expressed mailed that during the holiday season. It wasn’t my fault, it just so happens that’s when I was offered the job and I sent it out as soon as possible.
It finally got there and my boss went through all the hoops, he’s an American who’s been there for over a decade and knows the game, and got my invitation letter. I’m officially welcome by the Chinese government! It may be a formality but it’s still kind of cool.
He express mails the paperwork back to me so I can go to the embassy, I still need a visa. He used EMS, which is the USPS overseas branch. The letter was dropped in the mail January 11, just over two weeks to get here. No one can screw that up right?
Wrong. Six days later it is returned to the office as undeliverable. What? After reconfirming my information and knowing it was EMS not him who screwed up, my boss sent it off again on January 18.
The days are passing. Him and I are in constant communication about the status of the parcel. I’m concerned. I need these papers to arrive so I can go to the embassy to get my visa. With this invitation letter it’s just a rubber stamp but the last day it can arrive and I make my flight is January 24. I can’t wait for the mail and get to the embassy in DC in the same day. It’s delivered pretty late where I am out in the boondocks.
Since it was express mail my boss was told it would take three to five days to arrive. Perfect. At the higher end it’ll still be here on the 23rd and I’ll have plenty of time for the visa.
Come January 21 I wrote telling my boss it hadn’t arrived. Since Wuxi is thirteen hours ahead he went down to the EMS office on the 22nd and raised hell. They guaranteed it would arrive on time for me. This let me relax.
On the 23rd, still no parcel. In fact when I used the USPS tracking system all it would say is that the parcel was processed in China, nothing else. Terribly frustrated I called the USPS customer service trying to find it. I’ve dealt with people who have attitudes before, but this woman took the cake. Holy hell she was rude. I could hear her rolling her eyes and basically not giving one concern about my plight. Forget the fact that the EMS branch of USPS is about to cost me hundreds of dollars, she made me feel like I was ruining her day. I guess working in a call center does that to you.
The 24th came, do or die. I crossed my fingers, maybe USPS botched the tracking info. They already screwed up with the mailing twice. I made the long walk to the mailbox. It was snowing and winding and miserably cold. The mailbox is about a quarter mile away from the house, and I felt every single step. I opened the mailbox, there were a bunch of different envelopes. Excited I grabbed the pile and started to flip through them.
And nothing for me. Just a bunch of junk mail My heart just bottomed out. I wasn’t going to China anytime soon.
The first thing I did when I got back was call the Chinese embassy in Washington. Maybe there was some way they could give me a temporary work visa (I didn’t want a tourist visa) and I could finish it up in China. That wasn’t happening. Even thought she wasn’t able to help me, the wonderful woman who works the visa office phones was so considerate listening to my problems. She seemed to take it as a personal failure that USPS is slower than molasses and the Chinese government has immigration rules that she can’t tweak to help someone.
Then I called Air China. If I can’t get a visa I’ll bite the bullet and pay the money for a changed ticket. Better than wasting all the money on a flight I won’t be on. I was on the phone with another lovely lady for an hour. Dead serious. She tried so hard to find me another flight to put me on. The problem was, and I don’t know if it’s Air China or all carriers, is that a change of ticket means I must fly on the same routes that I originally bought. Since I was flying DC to LA to Beijing to Wuxi, that was the only path I could take. Air China runs a bunch of DC to NYC to Beijing to Wuxi flights, but I couldn’t get on one of those. We finally found a flight that would work, but there was a seventeen hour layover in Beijing. Air China offered to put me up in a Beijing hotel for free so I wouldn’t be camping in the airport for more than a half day. Who am I, a rock star? This wasn’t their fault. They were nothing but professional and kind to me the entire time.
Unfortunately the hotel they could put me up in was not right next to the airport and I’d have to get there myself. And I would be landing the first day of Chinese New Year. And I would be carrying two bags plus a carry-on. And I have no friends who can help in Beijing. And I don’t speak Chinese at all. And I’d be super jet-lagged from. I can think of rougher entries into a country, but not too many. I felt bad because she worked so hard, but I had to turn down the offer. She didn’t seem to mind, in fact she told me that’s what she would do in my situation.
Somehow in dealing with Air China with their aim to please the customer and me being frustrated and confused, both of us missed the most obvious solution. Why don’t I just cancel the ticket and buy a new one? So if I end up flying DC to NYC, no worries. It was such a ‘duh’ head slapping moment when I finally thought of it. I mentioned it to her and I could hear on her the same ‘why didn’t I think of that yet’ tone that I found pretty funny. So I canceled the flight, and now I’m waiting for my refund.
After canceling the flight I looked for another one. I wanted to use Air China because of how great they were to me. But unfortunately for them I was able to find a different carrier that would get me there cheaper than the Air China flights I saw. So I booked with them. In the end the new flight was only $50 more than my original ticket and the cancellation fee was $150. Instead of leaving January 26, I leave February 10 which isn’t a ton of time to wait. I’ll be able to see a few friends who I haven’t seen yet due to lack of time. It’s not a total loss. And my boss said I’ll be reimbursed for the extra costs.
The moral of the story as I learned talking to USPS on multiple occasions is that when overseas, express mail only guarantees three to five day delivery AFTER clearing customs. They might not tell you that at the EMS office, but it’s the truth. So make sure you give them at least an extra week for any time sensitive materials. Or just use FedEx or UPS.